Return Policy 


- We are committed in providing quality products to our customers. We are happy to issue a product exchange for new and unopened normal priced products that is returned within 7 days from receiving your order if you are not satisfied.


- All returns must be in original condition with packaging intact due to hygiene purpose. Please do provide your contact details, original receipt/invoice number or mail order packing invoice and reasons for return in the return parcel: 


Return Address: 

JOUI

T2-19-3A, 8trium Tower 

Jalan Cempaka SD12/5 

Bandar Sri Damansara 

52200. Kuala Lumpur 

Malaysia 


- All products may be exchange once. 


- Products sold are non-refundable due to aspect is a hygience product. All original shipping and handling charges are non-refundable.. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. All cost related to sending the item back will be bear by sender itself. 


- Please allow 1 - 2 weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed. 


- We reserve the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.