FREQUENTLY ASKED QUESTIONS


Basic Question for Joui Sanitary Pad

Why choose Joui and what is inside of Joui sanitary pad?

JOUI do not use any harmful synthetics or chemicals in 8 layers of compositions. 
 1. Top layer is made with natural cotton.
 2. The absorbent core is made with SAP from Japan.
 3. The bottom layer is made with a breathable membrane.


According to statistics, it is estimated that woman will use more than 25,000 sanitary pads (Pad + Panty Liner) in her lifetime. A woman’s vaginal skin is one of the most sensitive areas of the body. So, irritation, rashes, and other health complications can happen due to prolonged exposure to harmful synthetics and chemicals in other sanitary pad on the market. 


JOUI can provide you a natural alternative to ensure your body does not need to experience harsh synthetics and chemicals. All products manufactured by JOUI are very focused on the functional features from its softness, level of comfort, liquid absorption, permeability and dryness. 


JOUI have input Cozeft™ technology, which provides 5 core elements health benefits to woman. Joui sanitary pad consists  Cozeft™ features, which mean consistent usage of our product will help reduce abdominal pain, reduce vaginal discharge, reduce foul smell, dispel color, balance PH value, boost energy concentration, alleviate depression, improve micro-circulation, rejuvenate active young cells, etc.if you are constantly having bad cramp, severe pain, migraines, heavy flow, foul-smell discharge, colored discharge and an inconsistent menstrual cycle, it is recommended that you try JOUI sanitary pad to resolve your menstrual concerns.


For more information on this, kindly watch the video on our homepage to have a grasp about it. 

So reconsider what you are wearing, consider Joui for your health benefits. 

How frequently I should change my JOUI sanitary pads to maintain self-hygiene?

JOUI advises you to change at the maximum at every 4 hours to maintain proper hygiene and comfort of the day.

Is JOUI Skin Friendly? Where is it made from?

JOUI uses the finest ingredients available in nature to ensure you do not experience irritation or rashes.

JOUI are extremely soft and comfort to the skin.

JOUI's technology obtained from Taiwan & Japan and it is manufacture in China.

What is JOUI’s sanitary pad’s length?  

  • Pink Series: Panty Liners: 180mm (18cm)
  • White Series: Day Series: 290mm (29cm)
  • Black Series: Night Series: 330mm (33cm)

Why should I buy JOUI panty liner? it is necessary?

JOUI advised that you should use panty liners to maintain your everyday intimate hygiene, dryness and comfort. It also helps to ensure that you are protected against any spotting due to vaginal discharge or unexpected period leaks, and they also keep you covered from light bladder leakages. 


Secondly, Joui Panty liners contain Cozeft™ features, which mean consistent usage of our product will help reduce abdominal pain, reduce vaginal discharge, reduce foul smell, dispel color, balance PH value, boost energy concentration, alleviate depression, improve micro-circulation, rejuvenate active young cells, etc. 


if you are constantly having bad cramps, severe pain, migraine, heavy flow, foul-smell discharge, colored discharge and an inconsistent menstrual cycle, it is recommended you try JOUI sanitary pad to resolve your menstrual concerns.

FREQUENTLY ASKED QUESTIONS


Ordering

Account Registration 

If you don’t want to register an account, you can place an order as a guest. However, it will be a better choice to on board with us as you will have a few benefits as below: 


1. You may have a quicker checkout process 

2. You may view your order status and order history easily 

3. You may receive the latest updates on our new products or promotions.

Forgot password

You just need to click on “Lost Password” and you will be landing on a page to create a new password.

Wrong email

Please drop us a message so we can assist to change your email address, name, address but we are unable to change your order after the shipment processed. 

Payment Methods

  1. Online Banking via Bill Plz  
  2. Paypal for credit card (Visa & Master)
    * Subscription plan only work on Paypal.  

Personal Data Security

Your personal details and credit card information will be entered into an SSL secure webpage. When the information is SSL-encrypted, it sent directly to our credit card provider’s network where your credit card and transaction authorized and approved. So, your information will not store on our server. 

Cancellation Policy

We reserve the authority after receipt of the order to accept or decline the order at any time, even after the customer receives an order confirmation or after the credit card has been authorized. 

If the credit card has already been authorized for the purchase and cancellation of the order is done, we will issue a credit to the original method of payment. 

Customer will be subjected to a cancellation fee of RM10 for any cancellation made regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. 

Note: We do not allow any orders that have already been packed or shipped canceled. 

Shipping Address

Shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

Delivery Time Frame

Once the order has shipped, tracking information will be updated on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.


Malaysia: 1-2 working days. 
Other Countries: 2 - 7 working days.

Order Tracking

Your tracking information will be updated as soon as your order has shipped. You will receive the tracking number one day after we have shipped your order.

Missing Items

Please report & email to admin@myjoui.com