DELIVERY POLICY 



*Upon purchase confirmation, you will be able to 'track your order' via our website or simply click 'view your order' in the email once vthe tracking information is updated by the courier provider. Alternatively, you may wish to track your order via this tracking system directly (Click Here)

If you are unable to track your order here, please email your tracking number to us at admin@myjoui.com

We'll try our best to assist you within 2 working days. Thank you for your kind understanding. 


SHIPPING WITHIN MALAYSIA 
• Shipping fees is RM8 within West & RM12 East Malaysia (Sabah & Sarawak).
• Estimated delivery time to West & East Malaysia is 2-3 working days.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.

INTERNATIONAL SHIPPING

• We ship to Singapore RM40 (US$10), Australia RM60 (US$15), Hong Kong RM50 (US$12.50

and Thailand RM60 (US$15) via Aramex Express or TNT Express for per KG Basics. 

** This is for standard package of 1 box each (Black, White & Pink Series) for monthly plan.

We recommend all international user to choose longer frequency to save shipping cost. 

For example: Every 6 months package or 12 months package.

• Expedited International shipping will take 3-10 working days.
• You will receive your tracking number via email once your parcel been shipped out.
• We do not accept order cancellations upon dispatch of your order.

CUSTOMS & IMPORT DUTIES


• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel 
• Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.